1. Who We Are
MalayalamTuition.com provides online Malayalam tuition services for school students and learners worldwide. References to "we", "us" or "our" in this policy refer to MalayalamTuition.com and its operators.
2. Information We Collect
When you submit an enquiry, book a trial class or contact us, we may collect the following information:
- Parent or guardian name
- Student name and class level
- WhatsApp or phone number
- Email address (if provided)
- Country of residence
- Syllabus and learning requirements
We also collect basic analytics data (page views, device type, country) through Google Analytics to understand how visitors use our site.
3. How We Use Your Information
We use the information you provide to:
- Match students with suitable Malayalam teachers
- Schedule and confirm trial and regular classes
- Respond to your questions and enquiries
- Send class confirmations and reminders via WhatsApp
- Improve our website and services based on usage patterns
We do not use your data for unsolicited marketing and we do not sell your data to any third party.
4. WhatsApp Communication
When you submit an enquiry through our website, you are redirected to WhatsApp with a pre-filled message. By sending that message you consent to us communicating with you via WhatsApp for the purpose of arranging tuition. We will not add you to any broadcast lists without explicit consent.
5. Data Retention
We retain your personal information only for as long as it is necessary to provide the service or as required for legitimate business purposes. If you would like your data removed, please contact us and we will action your request within 30 days.
6. Cookies
Our website uses cookies set by Google Analytics to measure traffic and usage patterns. These are analytical cookies only. You can disable cookies in your browser settings, though this may affect some site functionality.
7. Third-Party Services
We use the following third-party services which may process your data according to their own privacy policies: Google Analytics (website analytics), Google Meet / Zoom / Microsoft Teams (online classes), WhatsApp (enquiry and communication).
8. Children's Privacy
Our services are for school-age students, but all personal data relating to a student is provided by a parent or guardian. We do not knowingly collect personal data directly from children under 13. If you believe a child has submitted personal data without parental consent, please contact us immediately.
9. Your Rights
You have the right to request access to the personal data we hold about you, to ask for corrections, and to request deletion. To exercise any of these rights, please contact us via WhatsApp or the contact page.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, the "Last updated" date at the top will be revised. Continued use of our services after changes constitutes acceptance of the updated policy.
11. Contact
If you have any questions about this Privacy Policy or how we handle your data, please contact us via the Contact page or WhatsApp.